Reviews
State Farm® Agent Hugo Gonzalez
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kristen Blauvelt
November 5, 2026
"We had a wonderful experience with Jenson and Fatima Pichardo. Jenson went above and beyond to help us secure a policy in a timely manner. We appreciate all their hard work and effort."
We responded:
"Thank you for your review, Kristen! I'm glad Fatima was able to assist you. We appreciate your feedback and are here if you need anything else!"
Cindy Aristi
November 1, 2026
"I had a great experience working with Eury! He was very professional, helpful, and patient throughout the entire process. He took the time to understand my needs, explained the different options available, and helped me find a great car insurance policy at a good price. I truly appreciate his dedication, excellent customer service, and willingness to go the extra mile to make sure I got the best coverage for my situation. I highly recommend Eury to anyone looking for car insurance."
We responded:
"Cindy, thank you for taking the time to leave us a review! I'm happy to hear that we provided you with such a professional and helpful experience. It's great to know we were able to find a car insurance policy that fits your needs. We appreciate your recommendation and are here if you need anything else!"
Jersen Brito
November 1, 2026
"Thank you for every thing you did for us Eury Suarez your the best"
We responded:
"Thank you, Jersen! I'm glad to hear that we were able to provide you with such great service. We appreciate your feedback and are here if you need anything else!"
Kevin Nunez
November 1, 2026
"I highly recommend Eury ( i hope i got his name right) at State Farm! He was an absolute pleasure to work with and made the process of getting car insurance incredibly easy and stress-free. Eury took the time to answer all of my questions, walked me through my options, and provided exceptional help from start to finish. If you are looking for an insurance agent who is knowledgeable, professional, and genuinely cares about helping you, look no further than Eury."
We responded:
"Kevin, thank you for taking the time to leave us a review! I'm really happy to hear that we made your car insurance experience easy and stress-free. It's great to know we were able to answer all your questions and guide you through your options. We appreciate your recommendation and are here if you need anything else!"
Mia
November 1, 2026
"I had a great experience working with Eury. He helped me get a quote for my car and was super helpful throughout the process."
We responded:
"Thank you, Mia! I'm glad to hear that we were able to assist you with getting a car insurance quote and made the process smooth for you. We appreciate your feedback and are here if you need anything else!"
Luis Hernandez
November 1, 2026
"Excellent customer service! Eury was very helpful, professional, and knowledgeable. 10/10 recommended"
We responded:
"Luis, thank you for taking the time to leave us a review! I'm happy to hear that we provided you with excellent service and were able to assist you so well. Your recommendation means a lot to us. Feel free to reach out if you need anything else!"
Karina Padilla
November 1, 2026
"Muy agradable y servicial Eury me brindó una excelente atención"
We responded:
"¡Gracias por tu reseña, Karina! Me alegra saber que Eury te brindó una atención excelente. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Jared Pastore
October 23, 2026
"Fatima was extremely helpful and pleasant to work with. Made the process much easier and more pleasant than expected!"
We responded:
"Thank you for your review, Jared! We're glad Fatima made your experience enjoyable. We're here if you need anything else!"
Ed Anzalone
September 26, 2026
"Over the years I have always found Gonzalez agency a pleasure to deal with. They are pleasant and professional and make things easy for the customer. Specifically, most recently I dealt with Fatima. She is very professional and easy to work with. She gets things done properly and efficiently. And she is a pleasure to work with. I would highly recommend them."
We responded:
"Thank you for your review, Ed! I'm glad to hear that you've consistently had a positive experience with our office. It's wonderful to know that Fatima provided you with professional and efficient service. We appreciate your recommendation and are here to help if you need anything else!"
Fernando Pimenta
September 24, 2026
"Awesome service. Fatima took care of my matter immediately."
We responded:
"Fernando, thank you for taking the time to leave us a review! I'm happy to hear that Fatima was able to assist you promptly. We appreciate your support!"
Michael Tingoli
September 16, 2026
"I have had insurance through Hoboken office for over 20 years. The office has always provided great customer service. Recently, I worked with Fatima and Jamie. Both were extremely helpful, and worked very diligently in helping me make adjustments to my policy. They both provided excellent service!"
We responded:
"Thank you, Michael, for your review! We're glad to hear you've been with our Hoboken office for over 20 years and have received great service. Fatima and Jamie are a great part of the team! We appreciate your trust in us. Let us know if you need anything else!"
Dayanna Gomez
September 1, 2026
"Muy buena atención y acompañamiento en todo momento
Rosa Quevedo"
We responded:
"¡Gracias por tu reseña, Dayanna! Me alegra saber que te sentiste bien atendida y acompañada durante todo el proceso. Estamos aquí para ayudarte con lo que necesites. ¡No dudes en contactarnos si necesitas algo más!"
Krishnan R
August 29, 2026
"Rosa was very proactive and did not mind sending many versions of the binder (due to some errors on my part)"
We responded:
"Krishnan, thank you for taking the time to leave us a review! I'm happy to hear that Rosa was proactive and patient in assisting you with the binder. We always aim to provide helpful and accommodating service. Feel free to reach out if you need anything else!"
Jeff Furman
August 28, 2026
"I have been a very satisfied customer of Hugo Gonzalez State Farm Insurance in Hoboken, NJ for many years.
I wanted to especially thank 2 of the current specialists there, who are outstanding, and who both recently went above-and-beyond to provide great service.
- Jaime Perez, Service Team Manager: Jaime helped me in many ways with a recent issue I had. She was very fast to reply, very thorough and precise, and very professional with all follow-ups. She also showed very strong empathy throughout.
- Fatima Elajlaoui, Account Representative: Recently someone tried to get access to my private information, and Fatima handled this perfectly. She asked the caller questions they couldn't answer, and refused to give them any of my info. She also notified her coworkers right away, and documented the issue, to make sure they all would be on the lookout if a future attempt was made."
We responded:
"Jeff, thank you for taking the time to leave us a review! I'm really glad to hear that you've been satisfied with our service over the years. It's wonderful to know that Jamie and Fatima provided you with such exceptional support. We take pride in our team's dedication to professionalism and security, and it's great to see their efforts recognized. We're always here to help if anything comes up!"
daniel rofe
August 28, 2026
"Fatima was extremely helpful and made everything quick and efficient."
We responded:
"Thank you for your review, Daniel! I'm glad you enjoyed working with Fatima. If there is anything else we can assist with, feel free to reach out! "
Stavroula Christakos
August 26, 2026
"I am opening a new business, which required business insurance. I reached out to my Hoboken State Farm office and was connected with Rosa Quevedo. She is truly AMAZING! She worked tirelessly, day and into the night, to bind my insurance with the proper requirements and the best possible rate. She is SIMPLY THE BEST!"
We responded:
"Thank you for your review! Rosa is a great part of the team, and I am happy to hear that she was able to assist you with your business insurance. We're here if you need anything else! Thanks for your feedback! "
Raffaele Signorile
August 22, 2026
"Very professional people."
We responded:
"Raffaele, thank you for the 5 stars! I'm happy to hear you found our team professional. We're here to help with any insurance needs you might have. Thanks for choosing us!"
Beth Fifer
August 21, 2026
"Fatima and Jensen are both two incredibly knowledgeable and helpful associates. Did a great job for me and my family, thank you! Top notch service!"
We responded:
"Beth, thank you for taking the time to leave us a review! I'm happy to hear that Fatima and Jenson provided such knowledgeable and helpful service for you and your family. We're proud to have them on our team. Let us know if we can help with anything else!"
Jadely Zelaya
August 17, 2026
"Bueno esta agencia me la recomendó mi prima en especial a Rosa Quevedo , ella me ayudó a poder poner el seguro de la manera más conveniente en mi situación . Muy amable y paciente porque yo la verdad estaba muy confundida . Gracias .!’"
We responded:
"¡Gracias por tu reseña, Jadely! Nos alegra que Rosa te ayudara a encontrar la mejor opción para tu seguro. ¡Estamos aquí para lo que necesites!"
diego sellan
August 17, 2026
"Muy buen servicio muy excelente muchas gracias Rosa Quevedo"
We responded:
"¡Gracias por tu reseña, Diego! Me alegra saber que Rosa te brindó un servicio excelente. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Dick Connor
August 14, 2026
"Jenson was a rockstar"
We responded:
"Dick, thank you for taking the time to leave us a review! I'm really happy to hear that Jenson made such a positive impact. We strive to provide the best service possible, and it's great to know Jenson delivered. Feel free to reach out if you need anything else!"
Arjtash Rao
August 13, 2026
"Long time client, recently had to update my coverages after a home renovation. Worked with Fatima who did an excellent job walking me through the details and pros/cons of any decisions. She also helped me get major discounts by bringing my auto insurance over. Excellent experience and she made a major change like this very easy to execute."
We responded:
"Thank you for your review, Arjtash! I'm glad Fatima assisted you with your insurance! We're here if you need anything else!"
Lionel
August 13, 2026
"I have worked with Hugo and team for the last few years and it is always a breeze to work with them. I most recently worked with Hugo's team member, Jensen, and he was a total pleasure to work with. Jensen is super thorough and attentive. I highly recommended working with him or any other member of Hugo's team!"
We responded:
"Thank you, Lionel! We're glad you've had a positive experience with our team. We appreciate your recommendation. Let us know if you need anything else!"
Mariano Jimenez
August 7, 2026
"Excelentes buen trato y muy profesional"
We responded:
"¡Gracias por tu reseña, Mariano! Me alegra saber que te sentiste bien atendido y que nuestro servicio fue profesional. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Nurullah Oğuz
August 5, 2026
"There is a customer service representative named Jason. We only spoke on the phone a few times, yet he made me feel like we’ve been friends for ten years; he was incredibly welcoming and went out of his way to be helpful. Thank you."
We responded:
"Thanks, Nurullah! I'm glad Jason made a positive impression and you felt welcomed. We strive for that level of service. Let us know if you need anything else!"